Policies
Warranty
The manufacturer warrants the products to be free from defects in material and workmanship under use and service in accordance with the company's product selection guides and installation instructions, for a period of 120 days from shipping date to original purchaser.
The manufacturer's obligation under this warranty shall be limited to the repair or exchange of any part or parts which may prove defective under normal service within the time limitations set forth above, and which our examination shall disclose to our satisfaction to be defective. This warranty is expressly in lieu of all other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose and all other obligations or liabilities on our part.
This limited warranty does not cover any defects, malfunction or failure caused by or resulting from improper or unauthorized service, maintenance, installation repair or use not in conformance with the installation instructions or specifications or from abuse, neglect, accident or any other cause beyond the control of the manufacturer. This limited warranty is made only to the original purchaser, which shall be deemed to mean that person or organization to whom the product is originally shipped or installed.
This warranty shall apply only within the boundaries of the Continental United States. The manufacturer does not approve nor authorize and other person or entity to obligate the manufacturer to any other liability not described herein concerning the sale of its products.
The manufacturer shall not be liable for any incidental or consequential damages and liability hereunder is expressly limited to repair or replacement of any part or parts, which may prove defective within the time prescribed hereon.
Return Merchanside Authorization (RMA)
Before returning any merchandise for any reason whatsoever, it is necessary to contact us for approval. If approval is given, a RMA number will be provided. This RMA number must appear on all documents involving the returned goods.
Freight charges on all RMAs must be PREPAID ON returns (Not warranties).
RMA numbers will not be issued after thirty (15) days from date of shipment.
A minimum restocking charge of 20% will be made on all merchandise except as allowed under warranty claims.
Additional charges will be determined solely by the manufacturer if the product is in no-reusable condition.
Security
We use the latest technology to protect your credit card information. The small lock at the bottom of your browser at checkout indicates a secure page. We use SSL Encryption Technology during checkout to ensure your personal information is protected. SSL (Secure Sockets Layer) encryption technology is the current standard for Internet commerce. Additionally, we do not store your credit card number.